Privacy Policy

Our privacy policy lays out how the Pigment.lab protects and uses any information provided by you when you use this website.

Pigment.lab is committed to adhering to and enacting high privacy protection standards. In the cases where we ask you to provide us with personal information, or information that identifies you, it will only be used in agreement with this privacy policy.

Data collected by us

Information that we may gather includes the following:

• Name and title
• Date of birth
• Contact information (address, telephone number, email address)
• Medical history
• Other information relevant to offers and/or customer survey

When do we collect your personal data?

• When you visit any of our websites
• When you communicate with us by phone or email or instant messaging systems
• When you engage with us on social media
• When you interact (open/click) with our emails
• When you request further information from us
• When you arrange appointments with clinic
• When you attend appointments and as part of the consultation process
• When you make payments to us or require a refund
• When you fill in any forms online or in clinic
• When you’ve given a third party permission to share with us the information they hold about you (eg. Facebook/Instagram).
• When you complete any surveys we send you
• When you review our services
• When you refer a friend
• When you visit our clinics we may operate CCTV systems for security purposes

How your personal information is used

When you book an appointment at our clinic, a contract is established between you and our clinic. Based on this contract, we use your personal information to communicate with you regarding your treatment and any services you request from us, as well as to keep your medical records. For strictly medical purposes related to our service to you or to your medical treatment, this may include providing your personal details to third parties such as laboratories, specialists or hospitals. Your personal data is also used to process your payment and, where necessary, to collect any outstanding debt.

Personal information collected by us may be aggregated in order to create general reports regarding different aspects of our products, services, and medicals. This is done to monitor our business performance, and any information used in this process does not allow us to identify individuals.

After processing, the personal information you provide us with is stored for 7 years.

In the instance that we would like to use your personal data for purposes that are not medically relevant, we will always ask for your explicit consent. Such instances mainly include using personal data for marketing objectives such as patient satisfaction surveys, electronic newsletters, personalised online ads, or the use of our website’s cookies. Your consent can be changed or revoked at any time by sending an email or by clicking the link provided in our email newsletter.
Without your written consent, unless required by law, your personal data will never be provided to any third party for non-medical purposes.